claude-home/vm-management/examples/troubleshooting.md

---
title: "VM Troubleshooting Examples"
description: "Detailed troubleshooting examples for Proxmox VM provisioning failures, SSH connectivity issues, Docker installation problems, network/DNS configuration, disk space, and emergency recovery procedures."
type: troubleshooting
domain: vm-management
tags: [proxmox, troubleshooting, ssh, docker, cloud-init, networking, recovery]
---

# VM Management Troubleshooting Guide

Complete troubleshooting guide for Proxmox VM provisioning, SSH connectivity, Docker installation, and common configuration issues.

## Common Issues and Solutions

### 1. VM Provisioning Failures

#### Cloud-Init Not Working
**Symptoms:**
- VM starts but cloud-init configuration not applied
- User account not created
- SSH keys not installed

**Diagnosis:**
```bash
# Check cloud-init status
ssh root@<vm-ip> 'cloud-init status --long'

# View cloud-init logs
ssh root@<vm-ip> 'cat /var/log/cloud-init.log'
ssh root@<vm-ip> 'cat /var/log/cloud-init-output.log'

# Check cloud-init configuration
ssh root@<vm-ip> 'cloud-init query userdata'
```

**Solutions:**
```bash
# Re-run cloud-init (if safe to do so)
ssh root@<vm-ip> 'cloud-init clean --logs'
ssh root@<vm-ip> 'cloud-init init --local'
ssh root@<vm-ip> 'cloud-init init'
ssh root@<vm-ip> 'cloud-init modules --mode=config'
ssh root@<vm-ip> 'cloud-init modules --mode=final'

# Force user creation if missing
ssh root@<vm-ip> 'useradd -m -s /bin/bash -G sudo,docker cal'

# Fix YAML syntax in cloud-init if needed
# Common issues: incorrect indentation, missing quotes
```

#### VM Won't Start
**Symptoms:**
- VM fails to boot
- Kernel panic or boot errors
- Hangs during startup

**Diagnosis:**
```bash
# Check VM configuration in Proxmox
pvesh get /nodes/pve/qemu/<vmid>/config

# View console output
# Use Proxmox web interface Console tab

# Check VM resource allocation
pvesh get /nodes/pve/qemu/<vmid>/status/current
```

**Solutions:**
```bash
# Increase memory if low
pvesh set /nodes/pve/qemu/<vmid>/config -memory 2048

# Check disk space and format
pvesh get /nodes/pve/storage

# Reset to safe configuration
pvesh set /nodes/pve/qemu/<vmid>/config -cpu host -cores 2
```

### 2. SSH Connection Issues

#### Cannot Connect to VM
**Symptoms:**
- Connection timeout
- Connection refused
- Host unreachable

**Diagnosis:**
```bash
# Test network connectivity
ping <vm-ip>

# Check SSH port
nc -zv <vm-ip> 22
nmap -p 22 <vm-ip>

# Check from Proxmox console
# Use Proxmox web interface -> VM -> Console
systemctl status sshd
netstat -tlnp | grep :22
```

**Solutions:**
```bash
# Start SSH service (via console)
systemctl start sshd
systemctl enable sshd

# Check firewall (via console)
ufw status
# If active and blocking SSH:
ufw allow ssh

# Reset network configuration
ip addr show
dhclient  # If using DHCP
systemctl restart networking
```

#### SSH Key Authentication Fails
**Symptoms:**
- Password prompts despite keys being installed
- Permission denied (publickey)
- "No more authentication methods to try"

**Diagnosis:**
```bash
# Verbose SSH connection
ssh -vvv cal@<vm-ip>

# Check authorized_keys file (via console or password auth)
ls -la ~/.ssh/
cat ~/.ssh/authorized_keys
```

**Solutions:**
```bash
# Fix file permissions
chmod 700 ~/.ssh
chmod 600 ~/.ssh/authorized_keys

# Verify key content
cat ~/.ssh/authorized_keys | wc -l  # Should show 2 keys

# Re-deploy keys manually
cat ~/.ssh/homelab_rsa.pub >> ~/.ssh/authorized_keys
cat ~/.ssh/emergency_homelab_rsa.pub >> ~/.ssh/authorized_keys

# Check SSH configuration
sudo grep -E "(PubkeyAuth|PasswordAuth)" /etc/ssh/sshd_config
sudo systemctl restart sshd
```

#### SSH Configuration Problems
**Symptoms:**
- SSH works but with wrong settings
- Root access when it should be disabled
- Password authentication enabled

**Diagnosis:**
```bash
# Check effective SSH configuration
sudo sshd -T | grep -E "(passwordauth|pubkeyauth|permitroot)"

# View SSH configuration files
cat /etc/ssh/sshd_config
ls /etc/ssh/sshd_config.d/
```

**Solutions:**
```bash
# Apply security hardening manually
sudo tee /etc/ssh/sshd_config.d/99-homelab-security.conf << 'EOF'
PasswordAuthentication no
PubkeyAuthentication yes
PermitRootLogin no
AllowUsers cal
Protocol 2
ClientAliveInterval 300
ClientAliveCountMax 2
MaxAuthTries 3
EOF

sudo systemctl restart sshd
```

### 3. Docker Installation Issues

#### Docker Installation Fails
**Symptoms:**
- Docker packages not found
- GPG key verification fails
- Permission denied errors

**Diagnosis:**
```bash
# Check internet connectivity
ping google.com
curl -I https://download.docker.com

# Check repository configuration
cat /etc/apt/sources.list.d/docker.list
apt-cache policy docker-ce

# Check for conflicting packages
dpkg -l | grep docker
```

**Solutions:**
```bash
# Remove conflicting packages
sudo apt remove -y docker docker-engine docker.io containerd runc

# Re-add Docker repository
sudo mkdir -p /etc/apt/keyrings
curl -fsSL https://download.docker.com/linux/ubuntu/gpg | sudo gpg --dearmor -o /etc/apt/keyrings/docker.gpg
echo "deb [arch=$(dpkg --print-architecture) signed-by=/etc/apt/keyrings/docker.gpg] https://download.docker.com/linux/ubuntu $(lsb_release -cs) stable" | sudo tee /etc/apt/sources.list.d/docker.list

# Install Docker
sudo apt update
sudo apt install -y docker-ce docker-ce-cli containerd.io docker-buildx-plugin docker-compose-plugin
```

#### Docker Permission Issues
**Symptoms:**
- "Permission denied" when running docker commands
- Must use sudo for docker commands
- User not in docker group

**Diagnosis:**
```bash
# Check user groups
groups
groups cal

# Check docker group exists
getent group docker

# Check docker service
systemctl status docker
```

**Solutions:**
```bash
# Add user to docker group
sudo usermod -aG docker cal

# Create docker group if missing
sudo groupadd docker
sudo usermod -aG docker cal

# Apply group membership (logout/login or)
newgrp docker

# Fix socket permissions
sudo chown root:docker /var/run/docker.sock
sudo chmod 664 /var/run/docker.sock
```

#### Docker Service Won't Start
**Symptoms:**
- Docker daemon not running
- Socket connection errors
- systemctl shows failed status

**Diagnosis:**
```bash
# Check service status
systemctl status docker
journalctl -u docker.service -f

# Check daemon logs
sudo dockerd --debug

# Check system resources
df -h
free -h
```

**Solutions:**
```bash
# Restart Docker service
sudo systemctl restart docker
sudo systemctl enable docker

# Clear Docker data if corrupted
sudo systemctl stop docker
sudo rm -rf /var/lib/docker/tmp/*
sudo systemctl start docker

# Reset Docker configuration
sudo systemctl stop docker
sudo mv /etc/docker/daemon.json /etc/docker/daemon.json.bak
sudo systemctl start docker
```

### 4. System Update Issues

#### Package Update Failures
**Symptoms:**
- apt update fails
- Repository errors
- Dependency conflicts

**Diagnosis:**
```bash
# Check repository status
sudo apt update
cat /etc/apt/sources.list
ls /etc/apt/sources.list.d/

# Check disk space
df -h /
df -h /var
```

**Solutions:**
```bash
# Fix broken packages
sudo apt --fix-broken install
sudo dpkg --configure -a

# Clean package cache
sudo apt clean
sudo apt autoclean
sudo apt autoremove

# Reset sources if needed
sudo cp /etc/apt/sources.list /etc/apt/sources.list.backup
# Manually edit to use main Ubuntu repositories
```

### 5. Network Configuration Problems

#### IP Configuration Issues
**Symptoms:**
- VM has wrong IP address
- No network connectivity
- DNS resolution fails

**Diagnosis:**
```bash
# Check network configuration
ip addr show
ip route show
cat /etc/netplan/*.yaml

# Test connectivity
ping 10.10.0.1  # Gateway
ping 8.8.8.8    # External DNS
nslookup google.com
```

**Solutions:**
```bash
# Fix netplan configuration
sudo nano /etc/netplan/00-installer-config.yaml

# Example correct configuration:
network:
  version: 2
  ethernets:
    ens18:
      dhcp4: false
      addresses: [10.10.0.200/24]
      gateway4: 10.10.0.1
      nameservers:
        addresses: [10.10.0.16, 8.8.8.8]

# Apply configuration
sudo netplan apply
```

#### DNS Resolution Problems
**Symptoms:**
- Cannot resolve domain names
- Package installation fails
- Hostname lookups fail

**Diagnosis:**
```bash
# Check DNS configuration
cat /etc/resolv.conf
systemd-resolve --status

# Test DNS
nslookup google.com
dig google.com
```

**Solutions:**
```bash
# Fix DNS in netplan
sudo nano /etc/netplan/00-installer-config.yaml
# Add nameservers section as shown above

# Temporary DNS fix
echo "nameserver 8.8.8.8" | sudo tee /etc/resolv.conf

# Restart networking
sudo netplan apply
sudo systemctl restart systemd-resolved
```

### 6. Storage and Disk Issues

#### Disk Space Problems
**Symptoms:**
- VM runs out of disk space
- Cannot install packages
- Docker images won't download

**Diagnosis:**
```bash
# Check disk usage
df -h
du -sh /home/*
du -sh /var/*

# Check for large files
find / -size +100M 2>/dev/null | head -10
```

**Solutions:**
```bash
# Clean system
sudo apt clean
sudo apt autoremove
docker system prune -a

# Extend disk in Proxmox (if needed)
# Use Proxmox web interface: VM -> Hardware -> Hard Disk -> Resize

# Extend filesystem after disk resize
sudo growpart /dev/sda 1
sudo resize2fs /dev/sda1
```

## Advanced Troubleshooting

### Post-Install Script Debug Mode
```bash
# Run script with debug output
bash -x ./scripts/vm-management/vm-post-install.sh <vm-ip> <user>

# Check specific steps manually
ssh cal@<vm-ip> 'docker --version'
ssh cal@<vm-ip> 'sudo systemctl status sshd'
ssh cal@<vm-ip> 'cat ~/.ssh/authorized_keys | wc -l'
```

### Recovery Procedures

#### Emergency SSH Access
```bash
# If primary SSH key fails, use emergency key
ssh -i ~/.ssh/emergency_homelab_rsa cal@<vm-ip>

# If all SSH access fails, use Proxmox console
# VM -> Console in Proxmox web interface

# Reset SSH configuration
sudo cp /etc/ssh/sshd_config.backup /etc/ssh/sshd_config
sudo systemctl restart sshd
```

#### Complete VM Reset
```bash
# If VM is completely broken, restore from template
pvesh delete /nodes/pve/qemu/<vmid>
pvesh create /nodes/pve/qemu/<template-id>/clone -newid <vmid> -name <new-name>

# Or re-run cloud-init provisioning
# Delete VM and recreate with same cloud-init configuration
```

## Prevention Best Practices

### Pre-Deployment Checks
```bash
# Verify SSH keys exist
ls -la ~/.ssh/homelab_rsa*
ls -la ~/.ssh/emergency_homelab_rsa*

# Test network connectivity to target subnet
ping 10.10.0.1

# Verify Proxmox storage space
pvesh get /nodes/pve/storage
```

### Monitoring and Alerts
```bash
# Create health check script
#!/bin/bash
# vm-health-monitor.sh
for ip in 10.10.0.{200..210}; do
    if ssh -o ConnectTimeout=5 cal@$ip 'uptime' >/dev/null 2>&1; then
        echo "✅ $ip: OK"
    else
        echo "❌ $ip: FAILED"
    fi
done

# Schedule regular checks
# Add to crontab: */15 * * * * /path/to/vm-health-monitor.sh
```

## Emergency Contacts and Resources

### Documentation Links
- **Proxmox Documentation**: https://pve.proxmox.com/wiki/
- **Cloud-Init Documentation**: https://cloud-init.readthedocs.io/
- **Docker Installation Guide**: https://docs.docker.com/engine/install/ubuntu/

### Recovery Information
- **SSH Keys Location**: `/mnt/NV2/ssh-keys/backup-*/`
- **Emergency Access**: Use Proxmox console for direct VM access
- **Backup Strategy**: VM snapshots before major changes

### Quick Reference Commands
```bash
# VM Status
pvesh get /nodes/pve/qemu/<vmid>/status/current

# Start/Stop VM
pvesh create /nodes/pve/qemu/<vmid>/status/start
pvesh create /nodes/pve/qemu/<vmid>/status/stop

# SSH with different key
ssh -i ~/.ssh/emergency_homelab_rsa cal@<vm-ip>

# Docker system info
docker system info
docker system df
```